To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
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Hydrant Flushing and Waterline Maintenance
Eagle Lake Water District flushes water lines through use of fire hydrants, which is an important preventive maintenance activity. Although it may appear to waste water, the process is part of a routine maintenance program to deliver the highest quality water possible to our customers.
As a result of the line flushing process, residents in the immediate vicinity of the work may experience temporary discoloration of their water. This discoloration consists primarily of harmless silt and air and does not affect the safety of the water. If you experience discoloration in your water after the flushing process, clear the pipes in your home by running water faucets for a few minutes.
The same philosophy of water line maintenance is one that should be used in your wn home to ensure the quality of water inside your home.
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Why does the water district need to be routinely flushed?
The district's water distribution system is a complex network of pipes and storage tanks where sediment or deposits may naturally accumulate over time. If not removed, these materials may cause water quality deterioration, taste, and odor problems, or discoloration of the water. Water may also stagnate in lesser used parts of the system. This can result in degraded water quality.
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Is the Water District the only ones that flush the lines?
No, the Fire Department is required to flush hydrants when they are testing hydrants to make sure adequate flow and pressure is available.
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Why does the water look funny after Flushing?
When a hydrant is opened, there will always be temporary incidents of discolored water containing fine sediment particles. There is no health hazard associated with discolored water. This discoloration only affects the appearance of the water; it does not affect the taste or quality. Allow a few hours for discoloration to dissipate. To verify the water has settles, allow your cold water tap to run for a few minutes. If discoloration persists for more than twenty four (24) hours, please call Will Hubert at 601-218-4029 or Terry Murphy at 601-831-1904.
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How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office, and we'll work with you to solve the problem.
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What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
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Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
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What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
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My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
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Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
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Why do I have a previous balance when I know I sent in my payment?
We may have received the payment after your bill was printed, or we may not have received it at all. Call our office, and we will help you solve the problem.